Posts
365
Joined
9/14/2016
Location
AU
These guys need to get a grip on reality. I always buy Yamaha (YZ125 and 450F currently) but have owned a KTM 250SX before. Given all the great feedback on the 2017 model, I decided to treat myself.
The bike was on the floor. I have cash. This is the second dealer that completely ignored me. The arrogance of KTM dealers in Australia is beyond belief. The ridiculous pricing compared to Japanese bikes is one thing, but the utter contempt for the customer is unacceptable. I would be glad to pay the money if one of the high and mighty "sales people" could be bothered to "serve" me.
The bike was on the floor. I have cash. This is the second dealer that completely ignored me. The arrogance of KTM dealers in Australia is beyond belief. The ridiculous pricing compared to Japanese bikes is one thing, but the utter contempt for the customer is unacceptable. I would be glad to pay the money if one of the high and mighty "sales people" could be bothered to "serve" me.
Have a read of the post I just put up about the support I got from KTM if you are having second thoughts.
The Shop
Obvious question, what was the conversation you had with said staff? Did they tell you to wait or did you not speak to anyone at said dealerships as you felt you were being ignored?
My above question is in all seriousness as I'm curious by what you mean when you say "ignored" as there isn't much background on the situation placed in your original post
Walking in to the dealer wearing a jacket made from "redbacks" helps to get their attention.
I understand where you're coming from but the staff a dealership hires is hard for a manufacturer to control, while fixing or taking care of a customer with an actual product problem is more in their wheelhouse. In this case, the KTM importer or KTM Aus office won't have a clue that there's a problem with a dealership staff unless they're notified about it by a disgruntled customer. In this case, I doubt anyone from the KTM Australia office is checking our forum for customer complaints.
My initial comment is a pun (as noted with the sarcasm alert) but is followed up with questions to better reveal the situation. Because right now, there's almost no background to the situation. I've been in plenty of car and bike dealerships, looking at a product and have never had anyone walk up to me. Some staff isn't so jump down your throat unless you enquire about the product. But, there are some that won't give you the time of day either. I'm curious if he approached any staff and said he wanted to buy a bike or just stood next to one, waiting for a staff member to inquire towards him.
I'd go back, walk up to the bike and shout "HEY, M-F'ERS, I'LL TAKE THIS ONE!" while waving the cash around.
See if that works. If it don't, try just wheeling it out the front door.
Maybe not the case in the US, where there exists a service culture. But down here, the "service" is abysmal.
Edit: typo. Typing on my phone.
Basically, if someone is going to come on here and point fingers at a brand, I expect the reasons to explained. Otherwise, it just comes across as another bashing thread that I would send to the dumbgeon.
Pit Row
I kept waiting. And waiting. And waiting. Then I walked out.
Bear in mind that this has happened at TWO SEPARATE DEALERS.
At another dealer several months ago, right when the 2017s were released, I went to find out when the demo days were scheduled for this year, as I was torn between the 150SX and 250SX. The dealer told me, and I quote: 'Dunno, check the facebook page. Dunno if we'll even bother cos it costs us like 50 grand to run a demo and we never sell any bikes.'
You can't make up this sort of shit.
On the other end of the spectrum, luxury car dealers and dealerships for Ducati and BMW (for example) usually fall over themselves trying to assist the purchase process.
If people are tyre kicking dirt bikes, they need to get a life (or better job).
Once again, I totally understand the thought that the staff is being lazy or not into it by your view, I see what you're saying...but on another hand you didn't explore all the options of the situation and now we have an forum rant about it.
And again, this was not a one-off. Read my other comments in this thread.
In just a short time in this thread, you seem to get very defensive with honest, harmless, and well meaning questions. Afterall, the last sentence in your title was, "Ask me anything."
I have had this before with a Suzuki dealer a few years back, I just asked (not shouting but loudly so other customers could hear) ..."well do you want my money or should I go to Yamaha around the corner" ...it worked. After the sale was made I did complain to the dealership management, got some free stuff as a result lol
Post a reply to: I just stood in my local KTM dealer for over 15m waiting to buy a 250SX and was completely snubbed. Ask me anything.