First Issue with RMATVMC...

Kennyfreemoney
Edited Date/Time 1/31/2019 10:28pm
I ordered new hand guards for my Husky 300 from the OEM Catalog on their site. Here's what it shows...




Wouldn't you assume it came with the hand shields? Before they shipped my order, a rep called and asked to clarify what I was ordering. Shields, or mounting brackets. All I needed was the shields. He said ok and got the order out. Well I only received the mounting brackets. After 30 minutes on the phone and the lady trying to tell me that it says it only includes the brackets, she finally finds the correct piece I need and I have to order that and return the other part. Huge hassle. And even after ordering the right part, I can't even find it on their website. Pretty frustrating to say the least.

tl;dr - If you need OEM Handguards for a Husky, Call them or you won't get the right part.
9
|
Titan1
Profile picture for user Titan1
Posts
8619
Joined
2/3/2010
Location
Lehi, UT US
Titan1 1/31/2019 3:55pm
1/31/2019 3:55pm
I would assume a "handguard assembly kit" is the mounting bracket, not the shield.
4
mattyhamz2
Profile picture for user mattyhamz2
Posts
10867
Joined
7/6/2015
Location
So Cal, CA US
Fantasy
767th
mattyhamz2 1/31/2019 3:56pm
1/31/2019 3:56pm
Titan1 wrote:
I would assume a "handguard assembly kit" is the mounting bracket, not the shield.
Also, that is Husky's diagram, not RM's.
8
Kennyfreemoney 1/31/2019 3:56pm
1/31/2019 3:56pm
Titan1 wrote:
I would assume a "handguard assembly kit" is the mounting bracket, not the shield.
Why would the picture show the shields then? And not have them as a separate part?
4

The Shop

See All »
Kennyfreemoney 1/31/2019 3:57pm
1/31/2019 3:57pm
GeorgiePorgie wrote:
Seems like they reconciled it without any hassle...
it was a hassle. I didn't get the part I needed even after confirming with them what I needed.
5
Titan1
Profile picture for user Titan1
Posts
8619
Joined
2/3/2010
Location
Lehi, UT US
Titan1 1/31/2019 3:58pm
1/31/2019 3:58pm
Titan1 wrote:
I would assume a "handguard assembly kit" is the mounting bracket, not the shield.
Kennyfreemoney wrote:
Why would the picture show the shields then? And not have them as a separate part?
So you can see how it all mounts together? Where the bolts go, where/how the mounts attached to the shields.
mattyhamz2
Profile picture for user mattyhamz2
Posts
10867
Joined
7/6/2015
Location
So Cal, CA US
Fantasy
767th
mattyhamz2 1/31/2019 3:59pm
1/31/2019 3:59pm
Titan1 wrote:
I would assume a "handguard assembly kit" is the mounting bracket, not the shield.
Kennyfreemoney wrote:
Why would the picture show the shields then? And not have them as a separate part?
That's a question for Husky, not Rocky Mountain.
2
Kennyfreemoney 1/31/2019 4:01pm
1/31/2019 4:01pm
Titan1 wrote:
I would assume a "handguard assembly kit" is the mounting bracket, not the shield.
Kennyfreemoney wrote:
Why would the picture show the shields then? And not have them as a separate part?
Titan1 wrote:
So you can see how it all mounts together? Where the bolts go, where/how the mounts attached to the shields.
find me another example where the parts shown are not included. but, again, why aren't the shields listed as a possible part to order?
3
brody
Profile picture for user brody
Posts
419
Joined
11/26/2018
Location
GA US
brody 1/31/2019 4:06pm
1/31/2019 4:06pm
i order an pivot works fork rebuilt kit( first mastake) so it shows up one of the oil seals was destroyed. i called sent me out all balls dust seals after 35 min on the phone the lady is like "well pvot works and all balls is the same company"
i was like and? i still need oil seals and i ordered PIVOT WORKS. sent me some more all balls dust seals called again then got all balls oil seals(month later) so i called and they were like "there the same bs bs" i went off. They wanted me to send all the stuff back for a refund so i said ship me package, they refunded it and said i want some sks seals send them or i want our managers manager, because you cussed at me.
So now i got 2 extra sets of dust seals and oil seas
now i order from moto sport

there is also a 20 page fourm on thumper about this
8
Kennyfreemoney 1/31/2019 4:10pm
1/31/2019 4:10pm
temporarily_locked wrote:
Vitals not going to have your back on this one bud
A few guys have my back. I'm still going to order from RM, no doubt. The worst part is that they don't even have the part listed I needed. After doing some research, the new part they sent says it's only for 18-19 TX300. so crossing my fingers it fits.
6
Titan1
Profile picture for user Titan1
Posts
8619
Joined
2/3/2010
Location
Lehi, UT US
Titan1 1/31/2019 4:11pm
1/31/2019 4:11pm
Kennyfreemoney wrote:
Why would the picture show the shields then? And not have them as a separate part?
Titan1 wrote:
So you can see how it all mounts together? Where the bolts go, where/how the mounts attached to the shields.
Kennyfreemoney wrote:
find me another example where the parts shown are not included. but, again, why aren't the shields listed as a possible part to order?
I'm not going to waste time doing that...You're making a mountain out of a mole hill bro.

Take some deep breaths and let it go.

Its a mounting kit...all the stuff needed to mount the guards. That's how I'd understand what that was. You understood it differently...no big deal.
2
Brad460
Profile picture for user Brad460
Posts
3678
Joined
5/15/2012
Location
Richfield, WI US
Fantasy
780th
Brad460 1/31/2019 4:13pm
1/31/2019 4:13pm
This needed its own thread?! Wtf
9
C.Worthy
Profile picture for user C.Worthy
Posts
952
Joined
1/19/2012
Location
CA US
C.Worthy 1/31/2019 4:16pm
1/31/2019 4:16pm
brody wrote:
i order an pivot works fork rebuilt kit( first mastake) so it shows up one of the oil seals was destroyed. i called sent me out...
i order an pivot works fork rebuilt kit( first mastake) so it shows up one of the oil seals was destroyed. i called sent me out all balls dust seals after 35 min on the phone the lady is like "well pvot works and all balls is the same company"
i was like and? i still need oil seals and i ordered PIVOT WORKS. sent me some more all balls dust seals called again then got all balls oil seals(month later) so i called and they were like "there the same bs bs" i went off. They wanted me to send all the stuff back for a refund so i said ship me package, they refunded it and said i want some sks seals send them or i want our managers manager, because you cussed at me.
So now i got 2 extra sets of dust seals and oil seas
now i order from moto sport

there is also a 20 page fourm on thumper about this
Maybe proper English would have cleared up the confusion....
5
brody
Profile picture for user brody
Posts
419
Joined
11/26/2018
Location
GA US
brody 1/31/2019 4:21pm
1/31/2019 4:21pm
brody wrote:
i order an pivot works fork rebuilt kit( first mastake) so it shows up one of the oil seals was destroyed. i called sent me out...
i order an pivot works fork rebuilt kit( first mastake) so it shows up one of the oil seals was destroyed. i called sent me out all balls dust seals after 35 min on the phone the lady is like "well pvot works and all balls is the same company"
i was like and? i still need oil seals and i ordered PIVOT WORKS. sent me some more all balls dust seals called again then got all balls oil seals(month later) so i called and they were like "there the same bs bs" i went off. They wanted me to send all the stuff back for a refund so i said ship me package, they refunded it and said i want some sks seals send them or i want our managers manager, because you cussed at me.
So now i got 2 extra sets of dust seals and oil seas
now i order from moto sport

there is also a 20 page fourm on thumper about this
C.Worthy wrote:
Maybe proper English would have cleared up the confusion....
Oh the grammer police is here everyone run before he gets you
1
7
Titan1
Profile picture for user Titan1
Posts
8619
Joined
2/3/2010
Location
Lehi, UT US
Titan1 1/31/2019 4:57pm
1/31/2019 4:57pm
brody wrote:
i order an pivot works fork rebuilt kit( first mastake) so it shows up one of the oil seals was destroyed. i called sent me out...
i order an pivot works fork rebuilt kit( first mastake) so it shows up one of the oil seals was destroyed. i called sent me out all balls dust seals after 35 min on the phone the lady is like "well pvot works and all balls is the same company"
i was like and? i still need oil seals and i ordered PIVOT WORKS. sent me some more all balls dust seals called again then got all balls oil seals(month later) so i called and they were like "there the same bs bs" i went off. They wanted me to send all the stuff back for a refund so i said ship me package, they refunded it and said i want some sks seals send them or i want our managers manager, because you cussed at me.
So now i got 2 extra sets of dust seals and oil seas
now i order from moto sport

there is also a 20 page fourm on thumper about this
C.Worthy wrote:
Maybe proper English would have cleared up the confusion....
brody wrote:
Oh the grammer police is here everyone run before he gets you
*are here
6

Pit Row

See All »
brody
Profile picture for user brody
Posts
419
Joined
11/26/2018
Location
GA US
brody 1/31/2019 5:00pm
1/31/2019 5:00pm
C.Worthy wrote:
Maybe proper English would have cleared up the confusion....
brody wrote:
Oh the grammer police is here everyone run before he gets you
Titan1 wrote:
*are here
i did that on purpose just to mess with u
your a troll
5
C.Worthy
Profile picture for user C.Worthy
Posts
952
Joined
1/19/2012
Location
CA US
C.Worthy 1/31/2019 5:01pm
1/31/2019 5:01pm
brody wrote:
Oh the grammer police is here everyone run before he gets you
Titan1 wrote:
*are here
brody wrote:
i did that on purpose just to mess with u
your a troll
*you're
1
ZB93
Profile picture for user ZB93
Posts
103
Joined
7/5/2018
Location
FL US
ZB93 1/31/2019 5:17pm
1/31/2019 5:17pm
brody wrote:
i did that on purpose just to mess with u
your a troll
C.Worthy wrote:
*you're
-MAVERICK- wrote:
* I
* you
* You're
*Y'all
1
TeamGreen
Profile picture for user TeamGreen
Posts
29000
Joined
11/25/2008
Location
Thru-out, CA US
TeamGreen 1/31/2019 5:18pm
1/31/2019 5:18pm
Kennyfreemoney wrote:
I ordered new hand guards for my Husky 300 from the OEM Catalog on their site. Here's what it shows... [img]https://p.vitalmx.com/photos/forums/2019/01/31/322294/s1200_Schematic.jpg[/img] [img]https://p.vitalmx.com/photos/forums/2019/01/31/322295/s1200_Description.jpg[/img] Wouldn't you assume it...
I ordered new hand guards for my Husky 300 from the OEM Catalog on their site. Here's what it shows...




Wouldn't you assume it came with the hand shields? Before they shipped my order, a rep called and asked to clarify what I was ordering. Shields, or mounting brackets. All I needed was the shields. He said ok and got the order out. Well I only received the mounting brackets. After 30 minutes on the phone and the lady trying to tell me that it says it only includes the brackets, she finally finds the correct piece I need and I have to order that and return the other part. Huge hassle. And even after ordering the right part, I can't even find it on their website. Pretty frustrating to say the least.

tl;dr - If you need OEM Handguards for a Husky, Call them or you won't get the right part.
"Ass'y" per the picture of item 4 seems to show THE ENTIRE ASSY.

So, I get what Kenny is saying .

This is confusing...which is why I like to get stuff like this from my local Husky dealer...
Fator's in Redding, CA
Donnell's in Independence, MO
3
Harv379
Profile picture for user Harv379
Posts
497
Joined
1/22/2017
Location
UT US
Fantasy
1988th
Harv379 1/31/2019 5:19pm
1/31/2019 5:19pm
I ordered an OEM rear sprocket for my KLR 650, they sent out a primary drive, and it took a month to get it fixed. I ended up ordering it through someone else in the meantime. Their customer service isn't awesome, but their prices are. If you do need assistance, ask for Gage or Cleon, they're about the only one's with a brain who work there in customer service. I dealt with 5 or 6 different people before finally getting the situation handled.
Kennyfreemoney 1/31/2019 5:21pm
1/31/2019 5:21pm
Kennyfreemoney wrote:
I ordered new hand guards for my Husky 300 from the OEM Catalog on their site. Here's what it shows... [img]https://p.vitalmx.com/photos/forums/2019/01/31/322294/s1200_Schematic.jpg[/img] [img]https://p.vitalmx.com/photos/forums/2019/01/31/322295/s1200_Description.jpg[/img] Wouldn't you assume it...
I ordered new hand guards for my Husky 300 from the OEM Catalog on their site. Here's what it shows...




Wouldn't you assume it came with the hand shields? Before they shipped my order, a rep called and asked to clarify what I was ordering. Shields, or mounting brackets. All I needed was the shields. He said ok and got the order out. Well I only received the mounting brackets. After 30 minutes on the phone and the lady trying to tell me that it says it only includes the brackets, she finally finds the correct piece I need and I have to order that and return the other part. Huge hassle. And even after ordering the right part, I can't even find it on their website. Pretty frustrating to say the least.

tl;dr - If you need OEM Handguards for a Husky, Call them or you won't get the right part.
TeamGreen wrote:
"Ass'y" per the picture of item 4 seems to show THE ENTIRE ASSY. So, I get what Kenny is saying . This is confusing...which is why...
"Ass'y" per the picture of item 4 seems to show THE ENTIRE ASSY.

So, I get what Kenny is saying .

This is confusing...which is why I like to get stuff like this from my local Husky dealer...
Fator's in Redding, CA
Donnell's in Independence, MO
My closest dealer is 2 hours away. And probably don’t stock many parts
Titan1
Profile picture for user Titan1
Posts
8619
Joined
2/3/2010
Location
Lehi, UT US
Titan1 1/31/2019 6:18pm
1/31/2019 6:18pm
brody wrote:
Oh the grammer police is here everyone run before he gets you
Titan1 wrote:
*are here
brody wrote:
i did that on purpose just to mess with u
your a troll
Suuuuuuure you did.

Lol
2
rohleder644
Profile picture for user rohleder644
Posts
1053
Joined
1/18/2011
Location
Lee’s Summit, MO US
rohleder644 1/31/2019 6:19pm
1/31/2019 6:19pm
Kennyfreemoney wrote:
I ordered new hand guards for my Husky 300 from the OEM Catalog on their site. Here's what it shows... [img]https://p.vitalmx.com/photos/forums/2019/01/31/322294/s1200_Schematic.jpg[/img] [img]https://p.vitalmx.com/photos/forums/2019/01/31/322295/s1200_Description.jpg[/img] Wouldn't you assume it...
I ordered new hand guards for my Husky 300 from the OEM Catalog on their site. Here's what it shows...




Wouldn't you assume it came with the hand shields? Before they shipped my order, a rep called and asked to clarify what I was ordering. Shields, or mounting brackets. All I needed was the shields. He said ok and got the order out. Well I only received the mounting brackets. After 30 minutes on the phone and the lady trying to tell me that it says it only includes the brackets, she finally finds the correct piece I need and I have to order that and return the other part. Huge hassle. And even after ordering the right part, I can't even find it on their website. Pretty frustrating to say the least.

tl;dr - If you need OEM Handguards for a Husky, Call them or you won't get the right part.
TeamGreen wrote:
"Ass'y" per the picture of item 4 seems to show THE ENTIRE ASSY. So, I get what Kenny is saying . This is confusing...which is why...
"Ass'y" per the picture of item 4 seems to show THE ENTIRE ASSY.

So, I get what Kenny is saying .

This is confusing...which is why I like to get stuff like this from my local Husky dealer...
Fator's in Redding, CA
Donnell's in Independence, MO
You, sir, have excellent taste in dealers. But since when is the 816 your locale?

Post a reply to: First Issue with RMATVMC...