Posts
14
Joined
10/27/2017
Location
CA
KTM990SMT
10/27/2017 6:32pm
10/27/2017 6:32pm
This summer i purchased a second hand KTM 990 SMT. Love the bike! However I am a shorter fellow and i looked into purchasing one of KTM's lowering kits for the bike. KTM does make a full and proper lowering kit for the 2013 990 SMT. I went to my local dealership and they told me they could bring the parts in to have them installed. They brought the kit in for me, and I gave them my bike. days went by and i never heard from the dealership right away. I stopped by after a while to inquire about the installation. and then i found out they were having difficulties installing the kit, as they do not have the proper tools. Apparently KTM sells a special tool in order to install the lowering kit, which this dealer did not have. They contacted KTM trying to get the tool, however KTM told them the tool is no longer sold or distributed. When my bike was in the shop i was also getting my fork seals replaced, and brake discs dealt with. I offered to put a deposit down on the lowering kit before it was ordered. They told me no its ok and I could pay for everything after it was installed. The dealership has since tried to make a custom tool in order to install the kit. This whole process has been going on for appx 2 months now. I told the dealerhsip last week that i no longer want the kit installed, I have not paid for the kit, there was no deposit on the kit, and it was never installed to begin with. I told them to send it back. They told me they are unable to send it back, and that i am going to have to buy the kit.
I feel like i should not have to pay for that lowering kit. it is not installed on my bike, and due to a changing job situation, as well as me not wanting to put parts on my bike that ktm no longer makes or sells the tools for just doesnt make sense to me. So I just dont want it.
Why is the dealership telling me they cannot return the product that was never installed? I also feel like it should have been the dealerships responsibility to know that the kit required a special tool from KTM for the installation, and they should have told me that they did not have that tool, as well as they would not be able to order the tool from KTM before i requested they bring the lowering kit in.
If your are able to offer me any insight or direction of who i can contact to help me deal with this it would be great. or your suggestions as to how you would deal with this.
thanks,
Regards,
I feel like i should not have to pay for that lowering kit. it is not installed on my bike, and due to a changing job situation, as well as me not wanting to put parts on my bike that ktm no longer makes or sells the tools for just doesnt make sense to me. So I just dont want it.
Why is the dealership telling me they cannot return the product that was never installed? I also feel like it should have been the dealerships responsibility to know that the kit required a special tool from KTM for the installation, and they should have told me that they did not have that tool, as well as they would not be able to order the tool from KTM before i requested they bring the lowering kit in.
If your are able to offer me any insight or direction of who i can contact to help me deal with this it would be great. or your suggestions as to how you would deal with this.
thanks,
Regards,
This is not the fault of KTM
my .02.
The Shop
doesn't make sense to me. I am trying to find a peaceful resolution to this without losing my only KTM dealer that is local.
Had the dealer informed you before hand that the "special tool" is no longer available then I'd understand the dealers stance on you having to pay for the kit. After having a situation like that & knowing how they operate I'd never deal with that dealership again.
Pit Row
As a consumer, you've done your part. With tact you might need to remind the dealer that they will have the chance to recoupe the loss on future services, parts and bike purchases. Or not.
However on some of the invoicing I have received from the dealer it states on the invoice "no returns on electrical parts". so a lowering kit is not an electrical part... who knows..
Problem being is that I simply just no longer want the parts.. I want to refuse them. They are not on my bike, and I don't want to put stuff on my bike that requires hard to find tools to take apart. not gonna happen.
However you still ordered the part. Just because they couldnt install it doesnt mean you can leave the part in their lap for someone to come along and hopefully buy it. Since they couldnt install it, they shouldnt charge labor to you. In their eyes, they paid for a part that you intended on buying, and offered twice to pay. And now theyre stuck with it on their shelf and less money in their pocket.
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