Upgrade to enjoy this feature!
Vital MX fantasy is free to play, but paid users have great benefits. Paid member benefits:
- View and download rider stats
- Pick trends
- Create a private league
- And more!
Only $10 for all 2024 SX, MX, and SMX series (regularly $30).
Customer:
"I understand the new AC unit will need a bigger wire from the circuit breaker box. I used to to electric work. I'll take care of that."
They never do. The house burns down who's fault do you think it's gonna be?
You as a businessman messed up.
Go back, fix the issue, be nice to the lady, take the hit and move on.
And don't forget.
Some guys pay tuition to learn things.
Guys like you and me sometimes pay in other ways.
The Shop
She really pissed me of with what’s your labor etc why tf do people ask stupid questions like what’s your labor
Here’s a favorite story of mine:
A big factory had a machine that stopped working, and the whole plant shut down costing them thousands of dollars per minute. The factory employees went all over the machine, checking this, tightening that. They did this for 2hrs and still it wouldn’t work. So they called in an expert from the company who sold them the machine. He walked over and flipped a reset switch and like magic the machine started working again! The factory was so happy, until they got the $3,500 bill. One of the executives said “$3,500! This is ridiculous! All you did was flip a switch! I need to see an itemized bill explaining this outrageous price!” So the repair man wrote a detailed, itemized bill that read:
“Flipping reset switch — $1.00
Knowing which switch to flip — $3,499.00”
I know I don’t those people tend to waste my time
Estimates, tell them ballpark and be high.
And tell them that. Be upfront.
They want detailed quotes that take time, and I don't have to tell you some bids do take time,
charge for it.
Shady stuff, changes, they want a window moved a foot to the left of what the plans call for, charge them and make sure they sign a change work order.
It's surprising how many can live with something when you flash a change work order with the additional price right there for all to see and a place to sign off on.
I dunno. I hate just being there when it gets like that.
Someone wants a little extra, I usually give it to them.
They get to be assholes I tell them, I feel you are trying to take advantage of me, and it's not right so we are just going to finish what we agreed to and settle up. And I never work for them again.
Your draws should be set up so you shouldn't lose a ton. Going to court, it's a waste of time and money. Not to mention what it does to your
psyche.
All in all, I find people are good.
Maybe it's because I've been in it for a long time.
Try to remember, it's about the money.
They can be crazy as hell, bat shit crazy, saying batshit crazy, ego attacking stuff.
Ignore it, play the game and remember it's the money, who gets that in the end, wins.
This is what I do for a living.
Management would love to lower their overhead by cutting our department down to bare bones parts changers. It doesn't take long to see what that actually costs.
These guys just got a $3,500 lesson.
Pit Row
Edit
I didn’t realize I missed a whole page.
So we went over to fix it and her son was there pretty much said she was bat shit crazy and not to mind it
I fixed it and am waiting for another check so we will see what happens
It is a parable to help understand the value of education/knowledge.
Edit: just read update, hope you get paid. Good luck.
One thing I’ll pass along. We get 100% of our jobs off referrals, have never advertised. We r constantly booked around 6 months out. Your customer base is extremely important for your business. I’d suck it up and eat whatever it takes to make her happy, even if she is a flaming cunt. Do anything to shut her up and if she ever has you back make sure you make it up in the next project. I have given a LOT of free hours/materials over the years and every job I have left me and the customer have been on excellent terms. I mean take us out to dinner relationships. In business make friends not enemies.
One last thing and I’ll quit preaching. Learn bitch detection. I can spot a trouble client the minute they open their mouths. It usually starts with “I’ve done a lot of remodeling” or “I’m a lawyer” or “ my brother/dad is a contractor” and on and on. I immediately double my bid for the bitch tax that someone else may have mentioned. If I get the job, great. If I never hear from them, even better. For double pay I can suck ass/tolerate cunts with the best of them.
Good luck👍
I haven’t gotten paid for the box yet but where I am at is go fuck your self and pay me or I am going to come rip the pipe and box up.
Or don’t pay me and still go fuck your self I’m coming over tomorrow to rip my shit out.
What do y’all think
Post a reply to: Difficult customer help needed